There are a lot of people with strong thoughts about brand and culture, and how the two relate to each other. From conversations I’ve had with others, I thought it high time to put my perspective down in writing.
I have a lot of time for this HBR article, “Brand is Culture, Culture is Brand“. It is absolutely correct to say that you cannot build a brand if your business culture does not / will not support and live that brand, and this is a fault seen so commonly. Business rebrand frequently; and it’s very common to see immediate push-back because the way the business operates doesn’t fly with the new brand at all.
However, I think things have to go deeper than this.